_GOTOBOTTOM
World War II
Discuss WWII and the era directly before and after the war from 1935-1949.
Hosted by Rowan Baylis
Hats off to Revell Customer Service
165thspc
#521
_VISITCOMMUNITY
Kentucky, United States
Joined: April 13, 2011
KitMaker: 9,465 posts
AeroScale: 375 posts
Posted: Monday, February 19, 2018 - 02:32 AM UTC
Just a quick and positive shout out to Revell Customer Service:

I accidentialy damaged (ruined) the decal sheet to my Revell 1/32 Lysander. Contacting their Customer Service Department via e-mail, Revell promised a replacement (AT NO CHARGE*) to arrive in 4-6 weeks from their factory in Germany.

The requested replacement arrived in less than 3 weeks!

Yahoo!

Kudos to Revell!

* I offered to pay for the replacement but that offer was politely refused.
phantom_phanatic309
#372
_VISITCOMMUNITY
United Kingdom
Joined: March 10, 2010
KitMaker: 2,568 posts
AeroScale: 1,619 posts
Posted: Monday, February 19, 2018 - 02:52 AM UTC
Wow that is good, especially as they have not produced that kit for a few years now.
165thspc
#521
_VISITCOMMUNITY
Kentucky, United States
Joined: April 13, 2011
KitMaker: 9,465 posts
AeroScale: 375 posts
Posted: Monday, February 19, 2018 - 07:06 AM UTC
Received a newer version of the decal sheet than what came with the kit! Included some instrument panel gauges and the larger BEF tail flag. Fantastic.
Joel_W
Staff MemberAssociate Editor
AUTOMODELER
_VISITCOMMUNITY
New York, United States
Joined: December 04, 2010
KitMaker: 11,666 posts
AeroScale: 7,410 posts
Posted: Monday, February 19, 2018 - 08:24 PM UTC
Michael,
Kudo's to Revell of Germany for fantastic customer service.

Joel
RussellE
#306
_VISITCOMMUNITY
Victoria, Australia
Joined: June 27, 2010
KitMaker: 3,959 posts
AeroScale: 598 posts
Posted: Tuesday, February 20, 2018 - 02:00 AM UTC
I found Revell's service to be pretty good when it came to replacing missing/broken/lost parts too
KelticKnot
_VISITCOMMUNITY
Scotland, United Kingdom
Joined: May 11, 2015
KitMaker: 768 posts
AeroScale: 656 posts
Posted: Tuesday, February 20, 2018 - 09:52 PM UTC
Well done Revell. Good customer relations go a long way...
 _GOTOTOP