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Early Aviation
Discuss World War I and the early years of aviation thru 1934.
Roden Shout Out
Dwaynewilly
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New York, United States
Joined: December 15, 2006
KitMaker: 365 posts
AeroScale: 344 posts
Posted: Saturday, January 23, 2010 - 06:46 AM UTC
Kind Folk,

I just wanted to share with you fine people of my direct experience with Roden. I purchased a SPAD VII from my local hobby shop. Once I got home and inspected the contents I found that the decals were out of register to the point where it would have been very noticeable if they were used. I contacted Roden through the email process and received a reply from Olga within a day or two. She informed me after some correspondence that replacements would be shipped on her dime. Well they arrived a few weeks later and are spot on in register! I just wanted to let you folks know that Roden really cares about their products and their consumers. They have earned my continued patronage for years to come.

Regards, Dwayne
Mgunns
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Arizona, United States
Joined: December 12, 2008
KitMaker: 1,423 posts
AeroScale: 1,319 posts
Posted: Saturday, January 23, 2010 - 07:28 AM UTC
I had a similar experience with Roden. I emailed them some photo's of my Albatros DIII OAW as they didn't have any of that a/c on their website. I thought nothing more of it, when I got an email from Olga saying they received them and they would be posting them to their website. Customer service like that goes a long way.
thegirl
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Alberta, Canada
Joined: January 19, 2008
KitMaker: 6,743 posts
AeroScale: 6,151 posts
Posted: Saturday, January 23, 2010 - 07:43 AM UTC
This is why I will always continue buying Rodens products no matter what the scale is They really go out of the way on helping out customers .

Thanks Roden
CaptainA
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Indiana, United States
Joined: May 14, 2007
KitMaker: 3,117 posts
AeroScale: 2,270 posts
Posted: Monday, January 25, 2010 - 07:58 AM UTC
Roden does a good job. They really put out a good product, and I will continue to make room for their kits in my stash.

I wonder if they will ever do a D.V / D.Va.
Dwaynewilly
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New York, United States
Joined: December 15, 2006
KitMaker: 365 posts
AeroScale: 344 posts
Posted: Monday, January 25, 2010 - 12:16 PM UTC
Captain,

You are consistent! Gotta love those D.V's!

Dwayne
thegirl
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Alberta, Canada
Joined: January 19, 2008
KitMaker: 6,743 posts
AeroScale: 6,151 posts
Posted: Monday, January 25, 2010 - 01:13 PM UTC

Quoted Text

Roden does a good job. They really put out a good product, and I will continue to make room for their kits in my stash.

I wonder if they will ever do a D.V / D.Va.



In 1/48 scale I hope . Someone needs to give Eduard a run for their money
CaptainA
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Indiana, United States
Joined: May 14, 2007
KitMaker: 3,117 posts
AeroScale: 2,270 posts
Posted: Tuesday, January 26, 2010 - 11:35 AM UTC
1/32nd scale. I know the WNW kit is due any minute, but I am consistent.
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